This version of GitHub Enterprise Server will be discontinued on 2026-10-14. Discontinued releases are not supported. No patch releases will be made, even for critical security issues. For better performance, improved security, and new features in GitHub Enterprise Server, see Overview of the upgrade process. For help with the upgrade, GitHub Enterprise Support.
Contacting GitHub Support
Use the GitHub Support portal to contact GitHub Support when you need help troubleshooting issues.
Getting your enterprise started with the GitHub Support portal
Learn how to start using the GitHub Support portal for issues related to your enterprise.
Creating a support ticket
You can use the GitHub Support portal to create a support ticket and speak to GitHub Support.
Using Copilot in GitHub Support
You can use Copilot in GitHub Support to find an answer to your question before submitting a support ticket.
Viewing and updating support tickets
You can view your support tickets, collaborate with colleagues on tickets, and respond to GitHub Support using the GitHub Support portal.
Providing data to GitHub Support
Since GitHub Support doesn't have access to your environment, we sometimes require some additional information from you.